# Delay in Purge requests

- Provider: [imgix](https://down.guide/imgix)
- Level: confirmed
- Impact: Degraded
- lasted 6h 42m
- started 2024-12-16 06:21 UTC
- Purging
- id: DWN-2848b70046
- Official page: https://stspg.io/d9gtm58rk1c9

## Updates from imgix
### 2024-12-16 06:21 UTC: investigating
We have identified an issue with our purging service, causing new purge requests to be delayed in execution. (10mins+) 
Rendering services remain unaffected.

### 2024-12-16 06:42 UTC: identified
The issue has been identified and we are working on a fix.
To speed up processing of queued purge requests, we will have to temporarily disable purge requests for images that use any of the following AI-parameters:
- bg-replace
- compositions (any two or more ai features composed together, like bg-remove=true&upscale=true)

### 2024-12-16 07:01 UTC: identified
Purge requests for images that use any of the below AI-parameters have been restored, but we are still observing longer purge times with a high queue.
- bg-replace
- compositions (any two or more ai features composed together, like bg-remove=true&upscale=true)
We are looking at different approaches and will update accordingly.

### 2024-12-16 09:02 UTC: monitoring
A fix has been implemented and new purge requests should again complete within expected times.
We are continuing to monitor the situation.

### 2024-12-16 13:02 UTC: monitoring
We are continuing to monitor for any further issues.

### 2024-12-16 13:03 UTC: resolved
The purge queue and purge time has been stable since the last provided update.

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