# Elevated rendering errors

- Provider: [imgix](https://down.guide/imgix)
- Level: confirmed
- Impact: Degraded
- lasted 30m
- started 2025-05-20 15:40 UTC
- Rendering Infrastructure, Web Administration Tools
- id: DWN-3f7a5e57fe
- Official page: https://stspg.io/bj0gyhq8ny7k

## Updates from imgix
### 2025-05-20 15:40 UTC: investigating
We are currently investigating elevated render error rates for uncached derivative images and the Management API in the NA region. We will update once when we obtain more information.
Previously cached derivatives are not impacted.

### 2025-05-20 15:57 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-05-20 16:01 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-05-20 16:10 UTC: resolved
This incident has been resolved.

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