# Issue with receiving support requests

- Provider: [imgix](https://down.guide/imgix)
- Level: confirmed
- Impact: Degraded
- lasted 3h 42m
- started 2024-11-06 17:47 UTC
- us
- id: DWN-5aa49b275c
- Official page: https://stspg.io/9z9xp6btwy66

## Updates from imgix
### 2024-11-06 17:47 UTC: identified
We have identified an issue with receiving support requests to support@imgix.com and are working on a fix. In the meantime, please use our contact form to reach support: https://dashboard.imgix.com/contact

### 2024-11-06 21:29 UTC: resolved
We have fixed the support@imgix.com email address and are processing our backlog of support requests. If you sent an email and have not received a reply until today, please reach back out to us through our contact form: https://dashboard.imgix.com/contact

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