Increased errors for new render requests

What to do

• Check whether you use imgix Rendering Infrastructure. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 51m it lasted.

  Anything that failed between 2026-09-01 15:30 UTC and 2026-09-01 16:22 UTC may need a replay.

• Subscribe to imgix's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=imgix works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from imgix 4

1. identifiedSep 1, 2026, 3:30 PM UTC

   We've identified an increase in errors for new rendering requests due to an ongoing incident with an upstream provider.

   provider

2. identifiedSep 1, 2026, 3:35 PM UTC

   We have identified a correlation with an ongoing Google Cloud incident, which reports elevated packet loss and errors for multiple services. We will continue to monitor error rates and provide further updates as Google Cloud shares more information.

   provider

3. monitoringSep 1, 2026, 4:07 PM UTC

   Error rates have returned to normal levels. We are continuing to monitor the situation while awaiting an update from Google Cloud.

   provider

4. resolvedSep 1, 2026, 4:22 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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