# Elevated rendering errors

- Provider: [imgix](https://down.guide/imgix)
- Level: confirmed
- Impact: Degraded
- lasted 6m
- started 2024-05-23 19:44 UTC
- Rendering Infrastructure
- id: DWN-c05f6467eb
- Official page: https://stspg.io/l2bvpwhh7gpt

## Updates from imgix
### 2024-05-23 19:44 UTC: monitoring
On May 23rd, 19:19 UTC, we identified an issue affecting our rendering services due to a caching problem. This caused elevated rendering times and intermittent failures for some users. Our engineering team quickly diagnosed the issue and implemented a fix at 19:36 UTC. 
We are monitoring the system closely to ensure stability and confirm that the issue has been fully resolved. We appreciate your patience and understanding during this time.

### 2024-05-23 19:50 UTC: resolved
This incident has been resolved.

### 2024-05-24 20:50 UTC: postmortem
# \*\*Postmortem\*\* 
# \*\*What happened?\*\*
On May 23, 2024, at 19:23 UTC, an increased load on the rendering infrastructure was detected. Actions were taken to scale out our system to handle the additional traffic. This incident was resolved at 19:36. 
# \*\*How were customers impacted?\*\*
During the incident, customers experienced increased error rates for recent renders, intermediate errors increased in our system, and response times for requests increased. 
# \*\*What went wrong during the incident?\*\*
During the incident, our team implemented a service change that led to assets being dropped. This led to an increase in requests to our system. The increased requests to our system led to \`429\` and \`5XX\` errors.
# \*\*What will imgix do to prevent this in the future?\*\*
To prevent similar incidents, we will:
\* Improve procedures for pre-scaling instances during critical updates.
\* Conduct impact assessments before issuing significant changes.
\* Enhance monitoring and alerting systems to predict and manage load increases better.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).