# Encoding Error for Web folder

- Provider: [imgix](https://down.guide/imgix)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2024-02-26 17:41 UTC
- us
- id: DWN-d35878e6a1
- Official page: https://stspg.io/lv70kd0ft813

## Updates from imgix
### 2024-01-22 21:00 UTC: resolved
We have identified the issue and are currently applying a fix.
The rendering service is not affected.

### 2024-02-26 17:42 UTC: postmortem
# Postmortem
# \*\*What happened?\*\*
On January 22, 2024, 07:38 UTC, some Web Folder requests to the imgix service began to return a \`403\` response. 
By 11:56 UTC, the issue had been completely resolved.
# \*\*How were customers impacted?\*\*
Between 07:38 UTC and 11:36 UTC, several requests to web folder sources began to return a \`403\` error. This affected a small amount of assets \\(\<0.1%\\). 
# \*\*What went wrong during the incident?\*\*
A service update caused an issue with web folders with directories using double slashes at the Origin URL \\(\`//\`\\). This update caused an encoding error, leading to \`403\` responses for Origins matching the double slash pattern. A fix was pushed to resolve this URL pattern, allowing us to fetch images from affected Origins.
# \*\*What will imgix do to prevent this in the future?\*\*
We will update our tests to catch encoding issues in the future.

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