# Unable to connect to dashboard

- Provider: [imgix](https://down.guide/imgix)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 45m
- started 2024-10-10 18:44 UTC
- Web Administration Tools
- id: DWN-f87f21a06c
- Official page: https://stspg.io/fl5tb78v02fd

## Updates from imgix
### 2024-10-10 18:44 UTC: investigating
We are investigating issues with connecting to the imgix dashboard (https://dashboard.imgix.com).
The imgix APIs are not affected by this incident.

### 2024-10-10 18:55 UTC: identified
We have identified the issue and are working on a fix for logging into the dashboard.
The imgix APIs (Rendering, Video and the Management API) are all working normally.

### 2024-10-10 19:40 UTC: monitoring
A fix has been implemented, restoring access to the dashboard. We are monitoring the results.

### 2024-10-10 20:29 UTC: resolved
This incident is resolved.

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