# \[INC-997\] New York 2, NY (EWR) Data Center Issue

- Provider: [Imperva](https://down.guide/imperva)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 33m
- started 2026-03-21 06:00 UTC
- New York 2, NY (EWR)
- id: DWN-0c49e2cf57
- Official page: https://stspg.io/y15w5dp1bxq1

## Updates from Imperva
### 2026-03-21 06:00 UTC: investigating
Technical teams are investigating a potential issue in the New York 2, NY (EWR) Data Center . Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.

### 2026-03-21 06:07 UTC: identified
We have identified an issue in the data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.

### 2026-03-21 06:44 UTC: identified
As a precautionary measure, the New York 2, NY (EWR) Data Center data center will remain bypassed. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time. Engineering teams will continue to investigate the issue, and further updates will be shared as changes are made or once the PoP is restored to normal operation.

### 2026-03-21 09:01 UTC: monitoring
A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.

### 2026-03-21 09:33 UTC: resolved
Service in the data center has been restored to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.

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