# \[INC-1147\]  Service degradation of LCY (London) PoP

- Provider: [Imperva](https://down.guide/imperva)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-09-28 11:42 UTC
- London 1, UK (LCY)
- eu
- id: DWN-161c0f9253
- Official page: https://stspg.io/3zz9r2d5p2ss

## Updates from Imperva
### 2026-09-28 11:42 UTC: resolved
Imperva identified an issue in the London (LCY) PoP that impacted a subset of customers who experienced packet loss, connection timeouts, and intermittent connectivity issues.
The issue was traced to one of Imperva's third-party internet service providers. To mitigate the impact, Imperva rerouted traffic and bypassed the affected provider. Following this mitigation, service was restored and performance returned to normal levels.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).