[INC-1028]Third-Party Network Issue Impacting CWAF and DDoS Protection Services

What to do

• Check whether you use Imperva Cloud WAF Protection, Amsterdam, Netherlands (RTM), Barcelona, Spain (BCN), Copenhagen, Denmark (CPH) and 11 more in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 46m it lasted.

  Anything that failed between 2026-05-10 13:35 UTC and 2026-05-10 16:21 UTC may need a replay.

• Subscribe to Imperva's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=imperva works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Imperva 4

1. investigatingMay 10, 2026, 1:35 PM UTC

   A third-party internet service provider is currently experiencing an issue resulting in degradation of CWAF and Network DDoS services. Customers may experience elevated latency or, in some cases, temporary loss of availability for CWAF-protected sites. This impact includes CloudWAF customers using Origin POP and Network DDoS customers utilizing Mesh. Customer websites remain fully protected during this time. The next Status Update on this Incident will be provided no later than 14:05 UTC.

   provider

2. monitoringMay 10, 2026, 2:54 PM UTC

   Technical teams have performed remedial actions and services are returning to normal operations. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

   provider

3. monitoringMay 10, 2026, 3:02 PM UTC

   We are continuing to monitor for any further issues.

   provider

4. resolvedMay 10, 2026, 4:21 PM UTC

   Monitoring has confirmed that services are stable, and the issue has been resolved. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

   provider

Corrections

None so far.

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