# \[INC-1028\]Third-Party Network Issue Impacting CWAF and DDoS Protection Services

- Provider: [Imperva](https://down.guide/imperva)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 46m
- started 2026-05-10 13:35 UTC
- Cloud WAF Protection, Amsterdam, Netherlands (RTM), Barcelona, Spain (BCN) +12
- eu
- id: DWN-2c91e132c4
- Official page: https://stspg.io/8xhktc3pk3yt

## Updates from Imperva
### 2026-05-10 13:35 UTC: investigating
A third-party internet service provider is currently experiencing an issue resulting in degradation of CWAF and Network DDoS services. Customers may experience elevated latency or, in some cases, temporary loss of availability for CWAF-protected sites. This impact includes CloudWAF customers using Origin POP and Network DDoS customers utilizing Mesh. Customer websites remain fully protected during this time.
The next Status Update on this Incident will be provided no later than 14:05 UTC.

### 2026-05-10 14:54 UTC: monitoring
Technical teams have performed remedial actions and services are returning to normal operations.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.

### 2026-05-10 15:02 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-05-10 16:21 UTC: resolved
Monitoring has confirmed that services are stable, and the issue has been resolved.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.

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