# \[INC-1165\] Service Degradation Affecting Newly Onboarded Sites

- Provider: [Imperva](https://down.guide/imperva)
- Level: confirmed
- Impact: Degraded
- lasted 5h 10m
- started 2026-10-19 17:38 UTC
- id: DWN-2d6cceacde
- Official page: https://stspg.io/fsrl1r80c1tc

## Updates from Imperva
### 2026-10-19 17:38 UTC: investigating
We are investigating a service degradation affecting resolution for some newly onboarded sites. Our teams are working to determine the cause and will provide updates as more information becomes available. The next update will be provided by 18:30 UTC.

### 2026-10-19 18:34 UTC: investigating
Our internal teams are continuing to investigate the service degradation that is affecting the newly onboarded sites. Investigation into the cause of the service degradation is ongoing. Further updates will be provided by 19:00 UTC

### 2026-10-19 19:10 UTC: investigating
Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.

### 2026-10-19 19:27 UTC: identified
Our internal teams have identified the service degradation that is affecting the newly onboarded sites. We are currently working to remediate the incident and further updates will be provided as information becomes available.

### 2026-10-19 20:30 UTC: identified
Following identification of the service degradation, our teams successfully tested mitigation measures and are actively working to deploy them and restore normal service.

### 2026-10-19 21:29 UTC: identified
The impact has been mitigated, and normal service has been restored. Our teams are continuing to monitor the environment to confirm stability. Further updates will be provided as information becomes available.

### 2026-10-19 21:35 UTC: monitoring
Mitigation efforts have concluded and new site resolution has returned to normal. The next update will be provided by 22:45 UTC.

### 2026-10-19 22:47 UTC: resolved
Following successful mitigation and a period of monitoring, we have confirmed that the service is operating normally and the issue is resolved. We apologize for any inconvenience this may have caused.

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