- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Madrid, Spain (MAD)
What to do
Check whether you use Imperva Madrid, Spain (MAD). Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 16h 12m it lasted.
Anything that failed between 2026-09-28 09:53 UTC and 2026-09-29 02:05 UTC may need a replay.Subscribe to Imperva's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=imperva works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Imperva 6
- identified
We have identified a connectivity issue affecting the Madrid (MAD) PoP. As a mitigation measure, traffic is being rerouted through alternate locations to reduce customer impact while our teams investigate. Some customers may experience intermittent latency or connectivity degradation. We are actively working to resolve the issue and will provide updates as more information becomes available.
provider
- investigating
We continue to investigate the connectivity issue affecting the Madrid (MAD) PoP. Traffic remains rerouted through alternate PoPs as a mitigation measure while investigations continue. Current monitoring indicates network services remain stable and traffic is being successfully handled through alternate locations. The MAD PoP will be returned to service once investigation and validation activities have been completed. We will continue to provide updates as more information becomes available.
provider
- identified
The connectivity issue has been identified and resolved by our technical teams, and the system will continue to be monitored for stability. The MAD (Madrid) PoP will be returned to service during the low traffic period for this PoP. This is scheduled for around 0001UTC Tuesday 29th September. A further update will be posted once this process has been completed.
provider
- identified
The team is preparing to begin the PoP activation shortly. We will closely monitor the PoP throughout the activation and provide further updates as the process progresses. The next update on this incident will be provided no later than 01:00 UTC on 29 September 2026.
provider
- monitoring
The MAD (Madrid) PoP has been successfully activated and returned to service. Our technical teams will continue to closely monitor the PoP to ensure stability and performance.
provider
- resolved
Service in the data center has been restored to normal. This incident has been resolved.
provider
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Corrections
None so far.
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Questions about DWN-6d4529701f
Is Imperva still down?
No, this incident was resolved 2026-09-29 02:05 UTC. For Imperva's live state, see https://down.guide/imperva.
How long did it last?
16h 12m, from 2026-09-28 09:53 UTC to 2026-09-29 02:05 UTC, by the times Imperva posted.
What was affected?
Imperva named Madrid, Spain (MAD).
What caused it?
Imperva hasn't published a root cause. If it does, it shows here.
Where does this come from?
Imperva's official status page, https://status.imperva.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.