[INC-1160] Degradation of Imperva Generated Certificate Issuance

What to do

• Check whether you use Imperva Cloud Security Management Platform. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 16m it lasted.

  Anything that failed between 2026-10-13 13:29 UTC and 2026-10-13 17:44 UTC may need a replay.

• Subscribe to Imperva's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=imperva works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Imperva 4

1. identifiedOct 13, 2026, 1:29 PM UTC

   We are investigating an issue affecting Imperva-generated certificate issuance. Customers may experience issues when onboarding new sites using an Imperva-generated certificate and renewing existing certificates. Customer assets and sites remain protected during this time. The next update will be before 14:00 UTC.

   provider

2. identifiedOct 13, 2026, 1:58 PM UTC

   We have identified the issue affecting the onboarding of new WAF sites and the issuance of new certificates. Our teams are actively working to restore normal service. The next update will be before 15:00 UTC.

   provider

3. monitoringOct 13, 2026, 3:38 PM UTC

   The issue was identified as a degradation affecting a third-party service. The issue should now be resolved, and certificate issuance is operating as expected. We are closely monitoring the service to ensure continued stability. The next update will be no later than 18:00 UTC

   provider

4. resolvedOct 13, 2026, 5:44 PM UTC

   Monitoring has confirmed that the service is stable and certificate issuance is functioning as expected. No additional issues have been observed, and this incident has been resolved. Thank you for your patience.

   provider

Corrections

None so far.

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