# \[INC-1160\] Degradation of Imperva Generated Certificate Issuance

- Provider: [Imperva](https://down.guide/imperva)
- Level: confirmed
- Impact: Degraded
- lasted 4h 16m
- started 2026-10-13 13:29 UTC
- Cloud Security Management Platform
- id: DWN-6e538c205a
- Official page: https://stspg.io/y9nr237h79gl

## Updates from Imperva
### 2026-10-13 13:29 UTC: identified
We are investigating an issue affecting Imperva-generated certificate issuance. Customers may experience issues when onboarding new sites using an Imperva-generated certificate and renewing existing certificates. Customer assets and sites remain protected during this time. The next update will be before 14:00 UTC.

### 2026-10-13 13:58 UTC: identified
We have identified the issue affecting the onboarding of new WAF sites and the issuance of new certificates. Our teams are actively working to restore normal service. The next update will be before 15:00 UTC.

### 2026-10-13 15:38 UTC: monitoring
The issue was identified as a degradation affecting a third-party service. The issue should now be resolved, and certificate issuance is operating as expected. We are closely monitoring the service to ensure continued stability. The next update will be no later than 18:00 UTC

### 2026-10-13 17:44 UTC: resolved
Monitoring has confirmed that the service is stable and certificate issuance is functioning as expected. No additional issues have been observed, and this incident has been resolved. Thank you for your patience.

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