Service Degradation Affecting Email Notifications

What to do

• Check whether you use Imperva CDN and WAF Management. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 52m it lasted.

  Anything that failed between 2026-08-30 09:05 UTC and 2026-08-30 10:57 UTC may need a replay.

• Subscribe to Imperva's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=imperva works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Imperva 6

1. investigatingAug 30, 2026, 9:05 AM UTC

   We are currently investigating an issue affecting email notifications. Customers may experience delays or failures in receiving notification and confirmation emails. Our engineering teams are actively working to identify the cause and restore normal notification delivery as quickly as possible. We will provide additional updates as more information becomes available. The next update will be before 09:05 UTC.

   provider

2. investigatingAug 30, 2026, 9:27 AM UTC

   Our teams continue to actively investigate the issue affecting email notifications. We are working to identify the underlying cause and restore normal notification delivery as quickly as possible. Customers may continue to experience delays or failures in receiving notification and confirmation emails during this time. We will provide our next update no later than 09:30 UTC

   provider

3. identifiedAug 30, 2026, 9:37 AM UTC

   We have identified a potential source of the issue affecting email notifications and are actively validating our findings. Our teams are working to implement and verify corrective actions while closely monitoring system behaviour. Customers may continue to experience delays or failures in receiving notification and confirmation emails during this period. We will continue to monitor the effectiveness of the mitigation efforts and provide further updates as additional information becomes available. The next update will be provided before 10:05 UTC.

   provider

4. identifiedAug 30, 2026, 10:01 AM UTC

   Our investigation into the email notification degradation is ongoing. We have identified the affected notification flow and are actively working to restore normal delivery rates. While mitigation efforts continue, some customers may still experience delays or failures in receiving email notifications. We will continue to monitor the effectiveness of the mitigation efforts and provide further updates as additional information becomes available. The next update will be provided before 10:35 UTC.

   provider

5. monitoringAug 30, 2026, 10:30 AM UTC

   We have implemented mitigation measures and are observing recovery in email notification delivery. Current monitoring indicates notification volumes have returned to expected levels, and email notifications are being processed successfully. We will continue to monitor the service closely to ensure recovery is sustained and to identify any residual impact.

   provider

6. resolvedAug 30, 2026, 10:57 AM UTC

   We have implemented corrective actions and confirmed that the affected functionality has been restored. Monitoring has shown normal service operation, and validation efforts indicate that requests are being processed successfully. Our teams will continue to review the incident to better understand the contributing factors and help prevent similar issues in the future. This incident has been resolved.

   provider

Corrections

None so far.

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