- Level
- confirmed
- Worst impact
- Degraded
- Components
- Support Ticketing System
- Down Index
- 19of 100
What to do
Check whether you use Imperva Support Ticketing System. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 23m it lasted.
Anything that failed between 2026-07-27 06:09 UTC and 2026-07-27 08:32 UTC may need a replay.Subscribe to Imperva's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=imperva works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Imperva 4
- investigating
We are investigating a potential issue affecting the Support Ticketing System. Customers may be experiencing issues logging into the Support Portal. Our technical teams are actively investigating the issue. The next update on the issue will be shared no later than 6:39 UTC.
provider
- investigating
Our teams are actively working to restore access to the Support Ticketing System. While this work is ongoing, customers experiencing issues accessing the Support Portal can reach our Support team for urgent assistance by calling +1 410 469 1651. Thank you for your patience as we work to resolve the issue.
provider
- monitoring
The issue preventing some customers from logging in to the Customer Support Portal has been resolved. Technical teams have completed remedial actions, and the portal has returned to normal operation. We are continuing to monitor the service to ensure stability and will provide a final update once monitoring is complete.
provider
- resolved
The issue that prevented some customers from logging in to the Customer Support Portal has been fully resolved. Technical teams implemented corrective actions and validated that normal login functionality has been restored. The Customer Support Portal is operating normally, and no further customer impact has been observed. We apologise for the inconvenience and appreciate your patience while we worked to resolve this issue. The incident is now closed.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-de9413f44c
Is Imperva still down?
No, this incident was resolved 2026-07-27 08:32 UTC. For Imperva's live state, see https://down.guide/imperva.
How long did it last?
2h 23m, from 2026-07-27 06:09 UTC to 2026-07-27 08:32 UTC, by the times Imperva posted.
What was affected?
Imperva named Support Ticketing System.
What caused it?
Imperva hasn't published a root cause. If it does, it shows here.
Where does this come from?
Imperva's official status page, https://status.imperva.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.