# Imperva incident history

- **Imperva**: [\[INC-1182\] Delay of Cloud Security Management Configuration Changes](https://down.guide/imperva/DWN-2292e3f424) (Degraded; lasted 1d 2h; started 2026-11-04 15:00 UTC; Cloud Security Management Configuration Changes; apac)
- **Imperva**: [\[INC-1181\] Intermittent Access Issues with www.imperva.com](https://down.guide/imperva/DWN-59a189bb7c) (Degraded; lasted 1h 10m; started 2026-11-04 09:07 UTC; Additional services)
- **Imperva**: [\[INC-1178\] Service Degradation in Network Protection Dashboard](https://down.guide/imperva/DWN-aae6b430c0) (Degraded; lasted 1h 59m; started 2026-11-02 04:09 UTC; Cloud Security Management Platform)
- **Imperva**: [\[INC-1173\] - QRO PoP Connectivity Issue](https://down.guide/imperva/DWN-c3e543ca84) (Major outage; lasted 9h 5m; started 2026-10-29 00:09 UTC; Queretaro, Mexico (QRO))
- **Imperva**: [\[INC-1166\] Service Degradation Affecting Newly Onboarded Sites](https://down.guide/imperva/DWN-a6c5d18a0e) (Degraded; lasted 7h 38m; started 2026-10-20 08:43 UTC; Cloud Security Management Platform)
- **Imperva**: [\[INC-1165\] Service Degradation Affecting Newly Onboarded Sites](https://down.guide/imperva/DWN-2d6cceacde) (Degraded; lasted 5h 10m; started 2026-10-19 17:38 UTC)
- **Imperva**: [INC-1163 SIEM log investigation](https://down.guide/imperva/DWN-c7856c198f) (Degraded; lasted 1h 16m; started 2026-10-15 21:49 UTC)
- **Imperva**: [\[INC-1161\] Issue Resulting in Unexpected IRA Blocking](https://down.guide/imperva/DWN-bd30037013) (Degraded; lasted 2h 11m; started 2026-10-13 15:18 UTC)
- **Imperva**: [\[INC-1160\] Degradation of Imperva Generated Certificate Issuance](https://down.guide/imperva/DWN-6e538c205a) (Degraded; lasted 4h 16m; started 2026-10-13 13:29 UTC; Cloud Security Management Platform)
- **Imperva**: [\[INC-1158\] Service Degradation of Dallas, TX (DAL) PoP](https://down.guide/imperva/DWN-a2ada5deae) (Partial outage; lasted 11h 55m; started 2026-10-09 22:16 UTC; Dallas, TX (DAL))
- **Imperva**: [\[INC-1152\] IPv6 connectivity degradation across multiple PoPs](https://down.guide/imperva/DWN-90a17d02f9) (Degraded; lasted 17h 7m; started 2026-10-05 08:41 UTC; Atlanta, GA (ATL), Detroit, MI (DET), Singapore (XSP) +2; apac, jp)
- **Imperva**: [\[INC-1149\] Service degradation of Frankfurt, Germany (HHN) PoP](https://down.guide/imperva/DWN-076ab0269d) (Partial outage; lasted 6h 43m; started 2026-10-01 20:07 UTC; Frankfurt, Germany (HHN); eu)
- **Imperva**: [\[INC-1148\] Imperva Management API Degradation](https://down.guide/imperva/DWN-57d392097a) (Degraded; lasted 20m; started 2026-10-01 11:27 UTC; SIEM Logs)
- **Imperva**: [\[INC-1147\]  Service degradation of LCY (London) PoP](https://down.guide/imperva/DWN-161c0f9253) (Degraded; lasted 0m; started 2026-09-28 11:42 UTC; London 1, UK (LCY); eu)
- **Imperva**: [\[INC-1146\] Service degradation of MAD (Madrid) PoP](https://down.guide/imperva/DWN-6d4529701f) (Partial outage; lasted 16h 12m; started 2026-09-28 09:53 UTC; Madrid, Spain (MAD))
- **Imperva**: [\[INC-1145\] Service degradation of multiple PoPs](https://down.guide/imperva/DWN-7f4742c001) (Degraded; lasted 2h 14m; started 2026-09-28 07:42 UTC; Singapore (XSP); apac)
- **Imperva**: [\[INC-1143\] ABP Service issue](https://down.guide/imperva/DWN-aaf92fda05) (Degraded; lasted 1h 17m; started 2026-09-23 04:42 UTC; Advanced BOT Protection)
- **Imperva**: [\[INC-1142\] Network Connectivity Degradation Across Multiple PoPs Due to an Upstream Provider Issue](https://down.guide/imperva/DWN-7897ba9862) (Degraded; lasted 20h 28m; started 2026-09-22 11:29 UTC; Chicago 1, IL (CHI), Detroit, MI (DET), Houston, TX (HOU) +7; ca)
- **Imperva**: [\[INC-1136\] Service Degradation Affecting SIEM Log Ingestion](https://down.guide/imperva/DWN-221e3a2e1c) (Degraded; lasted 1h 38m; started 2026-09-17 23:52 UTC; SIEM Logs)
- **Imperva**: [\[INC-1135\] Service Degradation Causing Intermittent DNS Resolution Issues](https://down.guide/imperva/DWN-305dbf2b60) (Degraded; lasted 5h 12m; started 2026-09-17 18:57 UTC; CDN and WAF Management)
- **Imperva**: [\[INC-1134\] Degradation of performance in Imperva Management Console](https://down.guide/imperva/DWN-829fb1b411) (Degraded; lasted 34m; started 2026-09-17 09:45 UTC; Cloud Security Management Platform)
- **Imperva**: [\[ INC - 1131\] Service Degradation Impacting the Imperva Management Portal](https://down.guide/imperva/DWN-ca89b501ad) (Degraded; lasted 4h 58m; started 2026-09-10 17:34 UTC)
- **Imperva**: [\[INC-1130\] Service degradation of user management](https://down.guide/imperva/DWN-1e0e44b8ae) (Degraded; lasted 13h 5m; started 2026-09-10 12:45 UTC; Account and User Management)
- **Imperva**: [\[ INC - 1129 \]Service Degradation Impacting Login to the Imperva Management Portal](https://down.guide/imperva/DWN-3b794301db) (Degraded; lasted 4h 58m; started 2026-09-09 17:31 UTC; Cloud Security Management Platform)
- **Imperva**: [Network connectivity degradation in MAD PoP](https://down.guide/imperva/DWN-74948b4b25) (Degraded; lasted 34m; started 2026-09-08 05:03 UTC; Madrid, Spain (MAD))
- **Imperva**: [\[INC-1120 \] Service Degradation affecting a subset of customers in North America region](https://down.guide/imperva/DWN-726c50fdf1) (Degraded; lasted 4h 12m; started 2026-09-02 20:21 UTC; Chicago 1, IL (CHI), Detroit, MI (DET), Houston, TX (HOU) +4; ca, us)
- **Imperva**: [\[INC-1118\] Rio de Janeiro, Brazil (RIO) Data Center Issue](https://down.guide/imperva/DWN-34ab1e2717) (Partial outage; lasted 2h 21m; started 2026-09-02 04:56 UTC; Rio de Janeiro, Brazil (RIO); latam)
- **Imperva**: [Service Degradation Affecting Email Notifications](https://down.guide/imperva/DWN-806ff89c87) (Degraded; lasted 1h 52m; started 2026-08-30 09:05 UTC; CDN and WAF Management)
- **Imperva**: [\[INC-1111\] Istanbul, Turkey (SAW ) Data Center Issue](https://down.guide/imperva/DWN-284479446c) (Partial outage; lasted 3h 14m; started 2026-08-21 19:28 UTC; Istanbul, Turkey (SAW))
- **Imperva**: [\[INC-1110\] Queretaro, Mexico (QRO) Data Center Issue](https://down.guide/imperva/DWN-4d924cae41) (Partial outage; lasted 6h 37m; started 2026-08-20 04:39 UTC; Queretaro, Mexico (QRO))
- **Imperva**: [\[INC-1109\] Frankfurt (HHN) Data Center Issue](https://down.guide/imperva/DWN-1b46738ab0) (Degraded; lasted 51m; started 2026-08-19 03:04 UTC; Frankfurt, Germany (HHN); eu)
- **Imperva**: [\[INC-1106\] Elevated Latency for a Subset of Origin Fetch Traffic in Ashburn, VA (WDC)](https://down.guide/imperva/DWN-66e25e43c3) (Degraded; lasted 20d; started 2026-08-13 16:53 UTC; Ashburn, VA (WDC); apac, us)
- **Imperva**: [\[INC-1105\] YUL PoP Service Degradation](https://down.guide/imperva/DWN-201e4fcddf) (Partial outage; lasted 4d 4h; started 2026-08-13 08:22 UTC; Montreal, Canada (YUL); ca)
- **Imperva**: [\[INC-1104\]Imperva Management Portal Configuration Changes Issue](https://down.guide/imperva/DWN-5c55937da1) (Degraded; lasted 14h 15m; started 2026-08-12 19:59 UTC; Cloud Security Management Configuration Changes, CDN and WAF Management)
- **Imperva**: [\[INC-1102\] Data Center Issues](https://down.guide/imperva/DWN-b6ae7338c8) (Degraded; lasted 2h 41m; started 2026-08-07 17:08 UTC; Denver, CO (DEN), New York 2, NY (EWR), San Jose, CA (SFO) +1)
- **Imperva**: [\[INC-1101\] Real-Time WAF Alerting Service Degradation](https://down.guide/imperva/DWN-68def2d703) (Degraded; lasted 1h; started 2026-08-05 11:56 UTC; CDN and WAF Management)
- **Imperva**: [\[INC-1096\] Global Support Phone System Disruption](https://down.guide/imperva/DWN-a8c6ab0a4f) (Partial outage; lasted 7h 9m; started 2026-07-29 01:29 UTC; Support Phone Systems)
- **Imperva**: [\[INC-1092\] Support Ticketing System Issue](https://down.guide/imperva/DWN-de9413f44c) (Degraded; lasted 2h 23m; started 2026-07-27 06:09 UTC; Support Ticketing System)
- **Imperva**: [\[INC -1084\] Rio de Janeiro, Brazil (RIO) Data Center Issue](https://down.guide/imperva/DWN-8042a1d6de) (Partial outage; lasted 1d 1h; started 2026-07-17 05:06 UTC; Rio de Janeiro, Brazil (RIO); latam)
- **Imperva**: [\[INC-1081\] Johannesburg, South Africa (QRA) Data Center Issue](https://down.guide/imperva/DWN-4695a0b041) (Partial outage; lasted 8h 1m; started 2026-07-10 15:38 UTC; Johannesburg, South Africa (QRA))
- **Imperva**: [\[INC-1076\]  Querétaro, MX (QRO) Data Center Issue](https://down.guide/imperva/DWN-86a1424784) (Partial outage; lasted 10h 37m; started 2026-07-01 21:40 UTC; Queretaro, Mexico (QRO))
- **Imperva**: [\[INC-1066\] Increased Latency for a portion of Imperva Cloud WAF Protected Sites](https://down.guide/imperva/DWN-f73b613d18) (Degraded; lasted 33m; started 2026-06-11 08:07 UTC; Web Application Performance)
- **Imperva**: [\[INC-1065 \] Imperva Management Portal Login Issue](https://down.guide/imperva/DWN-a809d4c020) (Degraded; lasted 5h 50m; started 2026-06-10 18:53 UTC; Cloud Security Management Platform)
- **Imperva**: [\[INC-1062\] Sao Paulo 2 Data Center Issue](https://down.guide/imperva/DWN-83ac982dc4) (Partial outage; lasted 1h 26m; started 2026-06-03 13:29 UTC; Sao Paulo, Brazil (SAO); latam)
- **Imperva**: [\[INC-1059\] Latency Issue on the Management Console](https://down.guide/imperva/DWN-a920245698) (Degraded; lasted 1h 5m; started 2026-06-03 08:36 UTC; Cloud Security Management Platform, Web Application Performance; apac)
- **Imperva**: [\[INC-1055\] New York 2, NY (EWR) Data Center Issue](https://down.guide/imperva/DWN-fc8f78c311) (Partial outage; lasted 5d 13h; started 2026-05-29 17:25 UTC; New York 2, NY (EWR))
- **Imperva**: [\[INC-1054\] Connectivity issue in VAN POP.](https://down.guide/imperva/DWN-e14fc4105d) (Degraded; lasted 15h 57m; started 2026-05-28 19:08 UTC; Vancouver, Canada (VAN); ca)
- **Imperva**: [\[INC-1053\] Connectivity issue in EWR](https://down.guide/imperva/DWN-c043d4b0c5) (Degraded; lasted 17h 52m; started 2026-05-28 18:09 UTC; New York 2, NY (EWR))
- **Imperva**: [\[INC-1051\] Imperva Management Portal ABP Dashboard Issue](https://down.guide/imperva/DWN-92ae09ecc1) (Degraded; lasted 3h 29m; started 2026-05-27 19:22 UTC; ABP Management, Advanced BOT Protection)
- **Imperva**: [\[INC-1049\] Issue with creation of the site certificates.](https://down.guide/imperva/DWN-2cfd4e3350) (Partial outage; lasted 1h 3m; started 2026-05-22 22:56 UTC; Cloud Security Management Platform)
- **Imperva**: [\[INC-1045\] Imperva Management Portal Configuration Changes Issue](https://down.guide/imperva/DWN-09b9f5c715) (Partial outage; lasted 3d; started 2026-05-19 21:06 UTC; Cloud Security Management Configuration Changes)
- **Imperva**: [\[INC-1042\] Issues with Imperva Management Portal Configuration Changes](https://down.guide/imperva/DWN-0cb3be204b) (Partial outage; lasted 9h 46m; started 2026-05-16 20:50 UTC; Cloud Security Management Configuration Changes)
- **Imperva**: [\[INC-1040\] Imperva Management Portal Login Issue](https://down.guide/imperva/DWN-94428a7a9d) (Partial outage; lasted 4h 6m; started 2026-05-15 19:22 UTC; Cloud Security Management Platform)
- **Imperva**: [\[INC-1038\] Imperva Management Portal UI Performance Degradation](https://down.guide/imperva/DWN-433a066dd9) (Degraded; lasted 3h 24m; started 2026-05-15 08:17 UTC; Account and User Management; in)
- **Imperva**: [\[INC-1037\] New Delhi, Mumbai Data Center Issue](https://down.guide/imperva/DWN-b92a15375e) (Degraded; lasted 4h 43m; started 2026-05-14 19:49 UTC; Mumbai, India (NAG), New Delhi, India (NDL); apac, in)
- **Imperva**: [\[INC-1036\] Imperva Management Portal Slowness Issue](https://down.guide/imperva/DWN-8caac4704e) (Degraded; lasted 1h 2m; started 2026-05-14 17:26 UTC; Cloud Security Management Platform)
- **Imperva**: [\[INC-1035\] Buenos Aires, Argentina (EZE) Data Center Issue](https://down.guide/imperva/DWN-9a08244daa) (Degraded; lasted 0m; started 2026-05-13 01:57 UTC; Buenos Aires, Argentina (EZE))
- **Imperva**: [\[INC-1034\] Imperva Management Portal Login Issue](https://down.guide/imperva/DWN-b93703fc24) (Partial outage; lasted 1h 18m; started 2026-05-12 10:56 UTC; Cloud Security Management Platform)
- **Imperva**: [\[INC-1033\] Retroactive: Vancouver, Canada (VAN) Data Center - Connectivity Issues](https://down.guide/imperva/DWN-2bd50c1c0f) (Degraded; lasted 0m; started 2026-05-12 07:49 UTC; Vancouver, Canada (VAN); ca)
- **Imperva**: [\[INC-1031\] Imperva Management Portal Cloud WAF Security Dashboard Degradation](https://down.guide/imperva/DWN-170f804e8a) (Degraded; lasted 2h 1m; started 2026-05-11 06:32 UTC; Cloud Security Management Platform)
- **Imperva**: [\[INC-1030\] Ashburn, VA (IAD) Data Center Issue](https://down.guide/imperva/DWN-06cfee5bd2) (Degraded; lasted 13h 34m; started 2026-05-11 00:47 UTC)
- **Imperva**: [\[INC-1028\]Third-Party Network Issue Impacting CWAF and DDoS Protection Services](https://down.guide/imperva/DWN-2c91e132c4) (Partial outage; lasted 2h 46m; started 2026-05-10 13:35 UTC; Cloud WAF Protection, Amsterdam, Netherlands (RTM), Barcelona, Spain (BCN) +12; eu)
- **Imperva**: [\[INC-1027\] Issues with the Imperva Management Portal](https://down.guide/imperva/DWN-d688ed0ae4) (Partial outage; lasted 1h 18m; started 2026-05-10 12:10 UTC; Cloud Security Management Platform)
- **Imperva**: [\[INC -1026\] Issue in FP on browser classification](https://down.guide/imperva/DWN-0518bcd3bf) (Partial outage; lasted 1h 36m; started 2026-05-08 19:37 UTC; Cloud WAF Protection)
- **Imperva**: [\[INC-1024\] Imperva Management Portal Dashboard Issue](https://down.guide/imperva/DWN-617a00caaa) (Partial outage; lasted 2h 47m; started 2026-05-08 02:57 UTC; CDN and WAF Management, Network DDoS Management, Attack Analytic)
- **Imperva**: [\[INC-1022\] Issue with Cloud WAF Protected Websites](https://down.guide/imperva/DWN-cf62152812) (Partial outage; lasted 3h 28m; started 2026-05-06 11:36 UTC; Web Application Performance)
- **Imperva**: [\[INC-1021\] Imperva Security Event Delay Issue](https://down.guide/imperva/DWN-e4c3cbd811) (Degraded; lasted 5h 40m; started 2026-05-03 10:48 UTC; Cloud Security Management Platform, SIEM Logs, Events Page +1; apac)
- **Imperva**: [\[INC-1019\] Imperva Management Portal Configuration Changes Issue](https://down.guide/imperva/DWN-799f41a4b3) (Degraded; lasted 26m; started 2026-04-27 11:04 UTC; Cloud Security Management Configuration Changes)
- **Imperva**: [\[INC-1018\] Imperva Management Portal Configuration Changes Issue](https://down.guide/imperva/DWN-8ea2cf1e9c) (Partial outage; lasted 10h 31m; started 2026-04-24 14:43 UTC; Cloud Security Management Configuration Changes)
- **Imperva**: [\[INC-1015\] Santiago, Chile (STC) Data Center Issue](https://down.guide/imperva/DWN-b77e84d1ea) (Partial outage; lasted 47m; started 2026-04-21 23:21 UTC; Santiago, Chile (STC))
- **Imperva**: [\[INC-1011\] Imperva API Issue](https://down.guide/imperva/DWN-56c5d673b1) (Partial outage; lasted 1h 44m; started 2026-04-13 03:47 UTC; CDN and WAF Management)
- **Imperva**: [\[INC-1009\] Imperva Management Portal Cloud WAF Dashboard Issue](https://down.guide/imperva/DWN-73a5c8feba) (Partial outage; lasted 14h 27m; started 2026-04-09 19:39 UTC; CDN and WAF Management)
- **Imperva**: [\[INC-1008\] Advanced Bot Protection Issue](https://down.guide/imperva/DWN-6c5c6652d4) (Partial outage; lasted 17h 27m; started 2026-04-09 07:49 UTC; Advanced BOT Protection)
- **Imperva**: [\[INC-1004\] Potential CWAF issue on multiple Data Center](https://down.guide/imperva/DWN-7d51051103) (Degraded; lasted 53m; started 2026-04-05 14:02 UTC; London 1, UK (LCY), New York 2, NY (EWR), Paris, France (PAR); eu)
- **Imperva**: [\[INC-1002\] Johannesburg, South Africa (QRA) Data Center Issue](https://down.guide/imperva/DWN-d66dcc4aa3) (Partial outage; lasted 1h 9m; started 2026-03-27 12:23 UTC; Johannesburg, South Africa (QRA))
- **Imperva**: [\[INC-1001\] Imperva GRE Performance Dashboard Issue across Multiple Data Center](https://down.guide/imperva/DWN-80c7f38d21) (Partial outage; lasted 3h 39m; started 2026-03-27 11:17 UTC; Network DDoS Management)
- **Imperva**: [\[INC-997\] New York 2, NY (EWR) Data Center Issue](https://down.guide/imperva/DWN-0c49e2cf57) (Partial outage; lasted 3h 33m; started 2026-03-21 06:00 UTC; New York 2, NY (EWR))
- **Imperva**: [\[INC-996\] DUS traffic degradation](https://down.guide/imperva/DWN-0b340089e1) (Degraded; lasted 7h 8m; started 2026-03-20 20:38 UTC; Dusseldorf, Germany (DUS))
- **Imperva**: [\[INC-994\] Issue with Imperva Managed Certificates](https://down.guide/imperva/DWN-63437fa665) (Partial outage; lasted 10h 51m; started 2026-03-15 05:37 UTC; Third Party Services)
- **Imperva**: [\[INC-992\] Seoul (KOR) Data Center Issue](https://down.guide/imperva/DWN-990097210b) (Degraded; lasted 2h 44m; started 2026-03-11 17:46 UTC; Seoul, South Korea (KOR); apac)
- **Imperva**: [\[INC-989\] Tokyo, Japan (TKO) Data Center Issue](https://down.guide/imperva/DWN-d4578f2344) (Degraded; lasted 20h 11m; started 2026-03-06 02:20 UTC; apac, jp)
- **Imperva**: [\[INC-988\] Chicago 2, IL (CHI) Data Center Issue](https://down.guide/imperva/DWN-1d45c4e6f5) (Degraded; lasted 7h 28m; started 2026-03-05 22:30 UTC; Chicago 1, IL (CHI))
- **Imperva**: [\[INC-987\] Issue with Cache Purge](https://down.guide/imperva/DWN-3c10e81918) (Partial outage; lasted 5h 40m; started 2026-03-05 17:19 UTC; Web Application Performance)
- **Imperva**: [\[INC-984\] Attack Analytic Issue](https://down.guide/imperva/DWN-ff8aaa6542) (Partial outage; lasted 7h 21m; started 2026-03-03 13:04 UTC; Attack Analytic)
- **Imperva**: [\[INC-983\] API Security Issue](https://down.guide/imperva/DWN-e18f35c0be) (Partial outage; lasted 2h 38m; started 2026-03-03 11:57 UTC; API Security Management)

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