# Intermittent dashboard errors

- Provider: [incident.io](https://down.guide/incident-io)
- Level: confirmed
- Impact: Degraded
- lasted 40m
- started 2026-06-23 19:45 UTC
- id: DWN-5e06eea539
- Official page: https://status.incident.io/incidents/01KVV089C0YSE3QK9CBMA8J449

## Updates from incident.io
### 2026-06-23 19:45 UTC: investigating
We have identified increased latency and timeouts affecting some requests to our dashboard. Issues seem to be transient, and we recommend refreshing.
We are continuing to investigate.

### 2026-06-23 19:55 UTC: monitoring
Latency and error rates have returned to normal. We're continuing to monitor for any further issues.

### 2026-06-23 20:25 UTC: resolved
Between 19:31:30 and 19:34:30 UTC, some requests to our dashboard hit increased latency and connectivity errors. The cause was an upstream networking incident on Google Cloud Platform. Errors were transient and refreshing usually cleared them.
Latency and error rates are back to normal and we're keeping an eye on things. We'll post a post-mortem covering the full impact.

### 2026-06-25 11:51 UTC: resolved
We observed a limited increase in latency as well as a small number of dashboard errors between 19:31:30 and 19:34:30 UTC. This affected 0\\.03% of calls to our dashboard. This was detected by our internal synthetic monitoring. 
The cause of these elevated errors was due to networking issues within GCP at the time. This is confirmed by our logs showing our GCP load balancer not forwarding success responses, as well as network timeouts when trying to reach external services. 
The impact was limited to a small number of users and was solved by refreshing the dashboard.

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