# Degraded Query Performance and High Error Rates – AWS EU-Central Serverless

- Provider: [InfluxDB Cloud](https://down.guide/influxdata)
- Level: confirmed
- Impact: Major outage
- lasted 6h 42m
- started 2025-10-28 09:23 UTC
- API Writes, API Queries
- eu
- id: DWN-f39c776519
- Official page: https://stspg.io/5m2h149kmfhf

## Updates from InfluxDB Cloud
### 2025-10-28 09:23 UTC: investigating
We are still seeing Degraded performance in the region and some queries are failing. We are continuing to investigate and will post further updates.

### 2025-10-28 09:27 UTC: investigating
We are continuing to investigate this issue.

### 2025-10-28 10:03 UTC: investigating
We are working on the issue, we can see writes are starting to fail.

### 2025-10-28 10:44 UTC: investigating
Writes in this cluster has been restored, we are working on further to restore the read issues.

### 2025-10-28 13:05 UTC: investigating
A fix has been applied and error rates are on decline. We will continue to monitor the issue.

### 2025-10-28 14:41 UTC: investigating
Services continue to look healthy. We are continuing to monitor for further issues.

### 2025-10-28 16:05 UTC: resolved
This incident has been resolved.

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