# Messenger Help Articles not displaying

- Provider: [Intercom](https://down.guide/intercom)
- Level: confirmed
- Impact: Degraded
- lasted 9m
- started 2026-09-09 15:55 UTC
- id: DWN-2e16e2c493
- Official page: https://www.finstatus.com/incidents/01M23E41WACM8EA0K46V2V89QP

## Updates from Intercom
### 2026-09-09 15:55 UTC: investigating
We're seeing issues with Intercom Messenger where Help Articles are not displaying. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

### 2026-09-09 16:05 UTC: resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to \[team@fin.\](mailto:team@fin.ai)ai if you have any further questions or if you’re still seeing any unexpected behaviour

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