# Degraded Performance Across Fin and Inbox Services

- Provider: [Intercom](https://down.guide/intercom)
- Level: confirmed
- Impact: Degraded
- lasted 2h 19m
- started 2026-06-01 11:03 UTC
- id: DWN-39952105b5
- Official page: https://www.finstatus.com/incidents/01KT1DN1VSSHNMAYB5N6CD69PY

## Updates from Intercom
### 2026-06-01 11:03 UTC: investigating
We are currently investigating an issue affecting a small subset of customers. 
Impacted customers may experience inbox loading issues, delays in conversation updates, assignment failures, issues applying attributes, problems sending or receiving messages, or Fin reply disruptions. 
Our team is actively working to identify the root cause and mitigate the impact. We will provide updates here as soon as more information becomes available.

### 2026-06-01 11:31 UTC: identified
We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective.

### 2026-06-01 11:58 UTC: monitoring
We have implemented a fix and are seeing signs of recovery for some affected customers. We are continuing to monitor the situation closely and will provide another update once we are confident that the full recovery is complete.

### 2026-06-01 12:43 UTC: monitoring
We are seeing signs of recovery for more affected customers and are continuing to monitor the situation closely. We will provide another update once we are confident that full recovery is complete.

### 2026-06-01 13:23 UTC: resolved
On June 1, 2026, between approximately 11:08 UTC and 13:24 UTC, a small subset of customers experienced degraded performance across Fin and Inbox. During this period, affected customers may have experienced inbox loading issues, delays in conversation updates, message delivery failures, conversation assignment issues, and disruptions to Fin replies.
This issue is now resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to \[team@intercom.io\](mailto:team@intercom.io) if you have any further questions or if you’re still seeing any unexpected behaviour

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