# Fin intermittent failures responding to first conversation messages

- Provider: [Intercom](https://down.guide/intercom)
- Level: confirmed
- Impact: Degraded
- lasted 39m
- started 2026-09-04 15:16 UTC
- id: DWN-4cbc0be0b9
- Official page: https://www.finstatus.com/incidents/01M1PFX639M0HRXYGFZG9E6YW0

## Updates from Intercom
### 2026-09-04 15:16 UTC: investigating
We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

### 2026-09-04 15:47 UTC: monitoring
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

### 2026-09-04 15:55 UTC: resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to \[team@fin.\](mailto:team@fin.ai)ai if you have any further questions or if you’re still seeing any unexpected behaviour

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