# Fin not answering in the USA region

- Provider: [Intercom](https://down.guide/intercom)
- Level: confirmed
- Impact: Partial outage
- lasted 23m
- started 2026-08-26 14:26 UTC
- us
- id: DWN-6715d01446
- Official page: https://www.finstatus.com/incidents/01M0Z7E7TYHZ6AHM14M297WNQA

## Updates from Intercom
### 2026-08-26 14:26 UTC: investigating
We're investigating Fin not answering conversations in the USA hosting region.

### 2026-08-26 14:39 UTC: identified
We're seeing partial recovery for Fin answering questions.

### 2026-08-26 14:49 UTC: resolved
Between 14:15 - 14:41 UTC Fin was slow to respond to conversations. We have identified the cause and do not expect recurrence. Apologies for the disruption.
There are more details available in the attached root cause analysis document.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).