# Images not loading in the inbox

- Provider: [Intercom](https://down.guide/intercom)
- Level: confirmed
- Impact: Degraded
- lasted 1m
- started 2026-05-20 10:16 UTC
- id: DWN-687423d2cb
- Official page: https://www.finstatus.com/incidents/01KS2E66S2CR6K1TCQ1WM78RRA

## Updates from Intercom
### 2026-05-20 10:16 UTC: monitoring
Between 09:08 - 09:28 UTC, images were not loading in the Intercom inbox. Apologies for the disruption.

### 2026-05-20 10:17 UTC: resolved
The issue is resolved.

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