# Inbox experience degraded performance 

- Provider: [Intercom](https://down.guide/intercom)
- Level: confirmed
- Impact: Degraded
- lasted 5h 42m
- started 2026-08-03 14:22 UTC
- id: DWN-6f9960ff0c
- Official page: https://www.finstatus.com/incidents/01KZ4027X05FC0T5NH57QSF0EJ

## Updates from Intercom
### 2026-08-03 14:22 UTC: investigating
We're seeing issues with Intercom. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

### 2026-08-03 15:17 UTC: investigating
We believe we have identified the root cause and are currently working through mitigation steps.
Please be assured that we are still working to mitigate this issue and will update here as soon as  we have more information.

### 2026-08-03 16:18 UTC: monitoring
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

### 2026-08-03 20:03 UTC: resolved
Between 13:35 UTC and 15:53 UTC customers experienced degraded search performance in the Inbox. Intermittently during the initial period of the investigation, some customers experienced conversations that failed to load in the Inbox. This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@fin.ai if you have any further questions or if you’re still seeing any unexpected behaviour

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