# Elevated errors affecting Helpdesk and Fin

- Provider: [Intercom](https://down.guide/intercom)
- Level: confirmed
- Impact: Degraded
- lasted 24m
- started 2026-07-10 04:57 UTC
- au
- id: DWN-9def6900e4
- Official page: https://www.finstatus.com/incidents/01KX567269834MWDDQVTG5BT0V

## Updates from Intercom
### 2026-07-10 04:57 UTC: investigating
We're seeing elevated error rates and increased latencies affecting Helpdesk and Fin responses for Australia-hosted workspaces. Our team is aware of the issue and is currently investigating. We will update you here when we have more information.

### 2026-07-10 05:18 UTC: monitoring
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

### 2026-07-10 05:21 UTC: resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to \[team@intercom.io\](mailto:team@intercom.io) if you have any further questions or if you’re still seeing any unexpected behaviour

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