# Fin is experiencing issues

- Provider: [Intercom](https://down.guide/intercom)
- Level: confirmed
- Impact: Degraded
- lasted 1h 37m
- started 2026-04-21 23:30 UTC
- id: DWN-b4c0defa72
- Official page: https://www.finstatus.com/incidents/01KPS6318RP9JT44WRA7A4PMV5

## Updates from Intercom
### 2026-04-21 23:30 UTC: investigating
Fin is currently experiencing difficulties affecting some customers. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.

### 2026-04-22 00:03 UTC: identified
We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective.

### 2026-04-22 00:55 UTC: monitoring
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

### 2026-04-22 01:07 UTC: resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to \[team@intercom.io\](mailto:team@intercom.io) if you have any further questions or if you’re still seeing any unexpected behaviour

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