# Customer contact details showing up as "Redacted" in the Intercom Inbox

- Provider: [Intercom](https://down.guide/intercom)
- Level: confirmed
- Impact: Degraded
- lasted 12m
- started 2026-10-14 17:43 UTC
- id: DWN-e45c2ea534
- Official page: https://www.finstatus.com/incidents/01M4XR5BR7KCA4H4A8Z2B13HH0

## Updates from Intercom
### 2026-10-14 17:43 UTC: investigating
We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.

### 2026-10-14 17:55 UTC: resolved
Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.

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