# Intercom incident history

- **Intercom**: [Elevated errors and latencies in the European hosting region.](https://down.guide/intercom/DWN-df46bf7186) (Partial outage; lasted 50m; started 2026-11-06 15:36 UTC)
- **Intercom**: [Slow Fin Procedures ](https://down.guide/intercom/DWN-564511b667) (Degraded; lasted 24m; started 2026-10-30 18:06 UTC)
- **Intercom**: [Customer contact details showing up as "Redacted" in the Intercom Inbox](https://down.guide/intercom/DWN-e45c2ea534) (Degraded; lasted 12m; started 2026-10-14 17:43 UTC)
- **Intercom**: [Issues with Fin for Salesforce](https://down.guide/intercom/DWN-7f2601615f) (Degraded; lasted 5h 27m; started 2026-09-16 11:51 UTC)
- **Intercom**: [Messenger Help Articles not displaying](https://down.guide/intercom/DWN-2e16e2c493) (Degraded; lasted 9m; started 2026-09-09 15:55 UTC)
- **Intercom**: [Fin intermittent failures responding to first conversation messages](https://down.guide/intercom/DWN-4cbc0be0b9) (Degraded; lasted 39m; started 2026-09-04 15:16 UTC)
- **Intercom**: [Fin failures in Australia region](https://down.guide/intercom/DWN-b5d74b54ad) (Major outage; lasted 12m; started 2026-09-03 14:29 UTC; au)
- **Intercom**: [Fin not answering in the USA region](https://down.guide/intercom/DWN-6715d01446) (Partial outage; lasted 23m; started 2026-08-26 14:26 UTC; us)
- **Intercom**: [Issues with Shopify integration](https://down.guide/intercom/DWN-bee66127b7) (Partial outage; lasted 33m; started 2026-08-19 23:12 UTC)
- **Intercom**: [Inbox experience degraded performance ](https://down.guide/intercom/DWN-6f9960ff0c) (Degraded; lasted 5h 42m; started 2026-08-03 14:22 UTC)
- **Intercom**: [Fin slowness](https://down.guide/intercom/DWN-13a6892f6b) (Degraded; lasted 24m; started 2026-07-15 15:21 UTC; us)
- **Intercom**: [Elevated errors affecting Helpdesk and Fin](https://down.guide/intercom/DWN-9def6900e4) (Degraded; lasted 24m; started 2026-07-10 04:57 UTC; au)
- **Intercom**: [iOS users facing issues logging into Fin](https://down.guide/intercom/DWN-bc6ce1e94f) (Degraded; lasted 54m; started 2026-06-24 11:03 UTC)
- **Intercom**: [Help Center issues in Australia hosting region](https://down.guide/intercom/DWN-34cd77def9) (Partial outage; lasted 3h 10m; started 2026-06-23 17:55 UTC; au)
- **Intercom**: [Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp)](https://down.guide/intercom/DWN-a7c4f1f6a5) (Degraded; lasted 4h 43m; started 2026-06-12 14:30 UTC)
- **Intercom**: [Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regions](https://down.guide/intercom/DWN-ed8d66d921) (Partial outage; lasted 40m; started 2026-06-11 09:54 UTC; eu)
- **Intercom**: [Login issues](https://down.guide/intercom/DWN-c290725f0a) (Degraded; lasted 2h 57m; started 2026-06-10 13:19 UTC)
- **Intercom**: [Degraded Performance Across Fin and Inbox Services](https://down.guide/intercom/DWN-39952105b5) (Degraded; lasted 2h 19m; started 2026-06-01 11:03 UTC)
- **Intercom**: [Stale reporting data](https://down.guide/intercom/DWN-afce7b99e9) (Degraded; lasted 8h 17m; started 2026-05-21 11:09 UTC; us)
- **Intercom**: [Images not loading in the inbox](https://down.guide/intercom/DWN-687423d2cb) (Degraded; lasted 1m; started 2026-05-20 10:16 UTC)
- **Intercom**: [Investigating: Compromised version of intercom-client npm package and intercom-php ](https://down.guide/intercom/DWN-0d817bc8ae) (Degraded; lasted 38d 18h; started 2026-04-30 16:58 UTC)
- **Intercom**: [Errors on the REST API in Australia](https://down.guide/intercom/DWN-66e4fd836b) (Partial outage; lasted 1h 8m; started 2026-04-27 11:43 UTC; au)
- **Intercom**: [Fin is experiencing issues](https://down.guide/intercom/DWN-b4c0defa72) (Degraded; lasted 1h 37m; started 2026-04-21 23:30 UTC)
- **Intercom**: [Fin AI Agent Degraded ](https://down.guide/intercom/DWN-46c3998085) (Major outage; lasted 0m; started 2026-04-21 11:13 UTC; eu)
- **Intercom**: [Fin is experiencing issues](https://down.guide/intercom/DWN-86ba2c0b99) (Degraded; lasted 31m; started 2026-04-15 16:57 UTC)
- **Intercom**: [Fin is experiencing issues](https://down.guide/intercom/DWN-1b208d97e2) (Major outage; lasted 3h 29m; started 2026-04-14 11:29 UTC; eu, us)

[Back to Intercom](https://down.guide/intercom)

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