# \[Europe\] 504 Errors on Data Export API (EU)

- Provider: [Iterable](https://down.guide/iterable)
- Level: confirmed
- Impact: Degraded
- lasted 29m
- started 2025-09-15 17:28 UTC
- Global API Success
- eu
- id: DWN-2105cfb6c1
- Official page: https://stspg.io/7bblv1nf3nvb

## Updates from Iterable
### 2025-09-15 17:28 UTC: investigating
Status: Investigating
Summary: We are currently investigating an issue causing 504 Gateway Time-out errors for requests to the /api/export/data.json endpoint affecting customers hosted in our European Data Center (EUDC) ONLY. All other APIs are functional. 
The issue was first reported around 5:35 pm CEST. Iterable Engineering is currently investigating the issue and working on remediation steps. Next update at 9:25 PM CEST or earlier.

### 2025-09-15 17:58 UTC: resolved
This incident has been resolved.

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