# Ingestion and processing delay

- Provider: [Iterable](https://down.guide/iterable)
- Level: confirmed
- Impact: Degraded
- lasted 22m
- started 2026-03-25 19:00 UTC
- Journey Processing, Journey Processing, Journey Processing +6
- id: DWN-46f2b2e5db
- Official page: https://stspg.io/wf4kjxxkwp9f

## Updates from Iterable
### 2026-03-25 19:00 UTC: investigating
Current status
We have identified an issue in our ingestion service that can cause some updates to be delayed.
Customer impact
Some customers are seeing delays in list uploads and events appearing in Iterable, in some cases taking 30+ minutes to render.
Clusters impacted 22,25,16
Rolled back to a previous stable version across all affected clusters and verified the deployments. We are monitoring ingestion lag and key metrics to confirm performance is stabilizing and that no new update loss is occurring.
If you are experiencing delayed data visibility or suspect missing updates, please contact our Support team so we can review your specific projects as part of this incident.
Next update 1pm PT

### 2026-03-25 19:17 UTC: monitoring
We have caught up with ingestion. Currently monitoring our systems.

### 2026-03-25 19:22 UTC: resolved
This incident has been resolved.

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