# EU platform slowness and gateway errors

- Provider: [Iterable](https://down.guide/iterable)
- Level: confirmed
- Impact: Degraded
- lasted 2h 23m
- started 2026-09-10 14:53 UTC
- Global Web Application, Global API Success, Global Journey Processing
- eu
- id: DWN-b9c4070c42
- Official page: https://stspg.io/c6gkpjg3n6nm

## Updates from Iterable
### 2026-09-10 14:53 UTC: investigating
We're currently investigating an issue for EU customers with platform slowness, intermittent 502/503 Gateway errors, and Journey changes failing to save

### 2026-09-10 16:09 UTC: monitoring
The intermittent platform issues have been mitigated and there is currently no ongoing customer impact. The observed customer impact window was approximately 9:25 a.m.–11:13 a.m. EDT. We will continue to monitor the issue.

### 2026-09-10 17:16 UTC: resolved
We completed our monitoring and there are no further issues. The observed customer impact window was approximately 9:25 a.m.–11:13 a.m. EDT.

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