# Errors appearing and delays accessing the platform

- Provider: [Iterable](https://down.guide/iterable)
- Level: confirmed
- Impact: Degraded
- lasted 19h 41m
- started 2024-11-20 21:56 UTC
- Global Web Application
- id: DWN-c565542867
- Official page: https://stspg.io/4k8dhcb7hlyn

## Updates from Iterable
### 2024-11-20 21:56 UTC: investigating
We are currently experiencing errors and slowness in accessing the Iterable platform. This is only impacting the Web Interface and is not impacting sends, journey processing. The engineering team is currently investigating. Next update by 3pm PT.

### 2024-11-20 23:13 UTC: monitoring
Engineering has confirmed that the errors and slowness were from 1:30-1:50 PM PT. We have recovered since then, and we're continuing to monitor and work on further preventative measures. Next update by 4 pm PT.

### 2024-11-21 00:10 UTC: identified
The engineering team has identified a fix for the intermittent degradations and is working on a remediation. We're continuing to monitor and add further preventative measures. Next update by 5 pm PT.

### 2024-11-21 01:12 UTC: monitoring
The engineering team has deployed a fix for the intermittent degradations. We are continuing to monitor. If you are still seeing issues with platform slowness, please contact Iterable support. Iterable campaign sends and journey processing were not impacted during this incident. Next update at 7pm PT.

### 2024-11-21 03:08 UTC: monitoring
There have been no further application degradations, and the engineering team will continue monitoring through the morning. Next update by 9am PT

### 2024-11-21 17:37 UTC: resolved
This incident has been resolved.

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