# Delayed Message Sends

- Provider: [Iterable](https://down.guide/iterable)
- Level: confirmed
- Impact: Degraded
- lasted 1h 52m
- started 2025-11-18 14:46 UTC
- Global System Webhooks, Global Campaign Sends, Global Proof Sends +1
- id: DWN-ef62e91e53
- Official page: https://stspg.io/55yd55h73cj0

## Updates from Iterable
### 2025-11-18 14:46 UTC: identified
We are currently experiencing delays in processing certain message sends and exit-trigger workflows. This is due to an upstream outage affecting some of our backend components that handle message publishing.

### 2025-11-18 14:57 UTC: monitoring
Upstream issue has been resolved. we will continue monitoring.

### 2025-11-18 15:36 UTC: monitoring
All processing is back to normal. We continue to monitor.

### 2025-11-18 16:38 UTC: resolved
This incident has been resolved.

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