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CloudBees

Authentication latency and timeouts

Partial outage Lasted 42m · started · CloudBees's page

Level
confirmed
Worst impact
Partial outage
Components
Auth0 Authentication API, Authentication, Auth0 Authentication API, Auth0 Authentication API
Down Index
30of 100

What to do

  • Check whether you use CloudBees Auth0 Authentication API, Authentication, Auth0 Authentication API, Auth0 Authentication API. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 42m it lasted.

    Anything that failed between 2023-03-13 16:10 UTC and 2023-03-13 16:52 UTC may need a replay.
  • Subscribe to CloudBees's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=jenkins works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from CloudBees 3

  1. investigating

    We are seeing extreme latency and timeouts on our authentication service that is causing login failures. We are currently investigating this with our provider.

    provider

  2. monitoring

    Our provider has implemented a fix and we are monitoring.

    provider

  3. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-1d8e7ad403

Is CloudBees still down?

No, this incident was resolved 2023-03-13 16:52 UTC. For CloudBees's live state, see https://down.guide/jenkins.

How long did it last?

42m, from 2023-03-13 16:10 UTC to 2023-03-13 16:52 UTC, by the times CloudBees posted.

What was affected?

CloudBees named Auth0 Authentication API, Authentication, Auth0 Authentication API, Auth0 Authentication API.

What caused it?

CloudBees hasn't published a root cause. If it does, it shows here.

Where does this come from?

CloudBees's official status page, https://www.cloudbeesstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.