# Authentication latency and timeouts

- Provider: [CloudBees](https://down.guide/jenkins)
- Level: confirmed
- Impact: Partial outage
- lasted 42m
- started 2023-03-13 16:10 UTC
- Auth0 Authentication API, Authentication, Auth0 Authentication API +1
- id: DWN-1d8e7ad403
- Official page: https://stspg.io/ssytzt5cf5d1

## Updates from CloudBees
### 2023-03-13 16:10 UTC: investigating
We are seeing extreme latency and timeouts on our authentication service that is causing login failures. We are currently investigating this with our provider.

### 2023-03-13 16:45 UTC: monitoring
Our provider has implemented a fix and we are monitoring.

### 2023-03-13 16:52 UTC: resolved
This incident has been resolved.

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