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CloudBees

Email-verification page having issues with re-send email button

Degraded Lasted 2h 25m · started · CloudBees's page

Level
confirmed
Worst impact
Degraded
Components
Authentication
Down Index
20of 100

What to do

  • Check whether you use CloudBees Authentication. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 2h 25m it lasted.

    Anything that failed between 2022-07-20 16:54 UTC and 2022-07-20 19:19 UTC may need a replay.
  • Subscribe to CloudBees's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=jenkins works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from CloudBees 2

  1. investigating

    We've found out that re-sending the email via the button in email-verify page is continuously throwing an error, impacting new users signing up who click it. We've identified the root cause and rolling out a fix.

    provider

  2. resolved

    Fix for the root cause has been rolled out to production. Email verification is working for all users again.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-205d097834

Is CloudBees still down?

No, this incident was resolved 2022-07-20 19:19 UTC. For CloudBees's live state, see https://down.guide/jenkins.

How long did it last?

2h 25m, from 2022-07-20 16:54 UTC to 2022-07-20 19:19 UTC, by the times CloudBees posted.

What was affected?

CloudBees named Authentication.

What caused it?

CloudBees hasn't published a root cause. If it does, it shows here.

Where does this come from?

CloudBees's official status page, https://www.cloudbeesstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.