# Feature Flags dashboard login not working as expected

- Provider: [CloudBees](https://down.guide/jenkins)
- Level: confirmed
- Impact: Degraded
- lasted 1h 17m
- started 2020-09-14 08:58 UTC
- id: DWN-2d2a9997aa
- Official page: http://stspg.io/62gqsgvd3qmq

## Updates from CloudBees
### 2020-09-14 08:58 UTC: investigating
some users reports issues with login in to the Feature Flags dashboard, we are investigating

### 2020-09-14 10:15 UTC: resolved
Root cause identified - there was an issue of case sensitive emails, only one customer impacted and simple workaround was identified and verified to be working (use lower case letters in sign-in) . We are working to release a bug fix to solve the root issue.

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