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CloudBees

Auth0 outage

Major outage Lasted 13m · started · CloudBees's page

Level
confirmed
Worst impact
Major outage
Components
Authentication
Regions
eu, us
Down Index
44of 100

What to do

  • Check whether you use CloudBees Authentication in eu, us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 13m it lasted.

    Anything that failed between 2021-09-28 16:04 UTC and 2021-09-28 16:18 UTC may need a replay.
  • Subscribe to CloudBees's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=jenkins works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from CloudBees 4

  1. investigating

    Investigating elevated login error rate

    provider

  2. investigating

    We are continuing to investigate this issue.

    provider

  3. investigating

    EU is recovering and error rates are less than 1%. US-1 is still experiencing partial outage. Our team is working on mitigation actions and estimated time for resolution. We apologize for the impact this is having on you and your users. Next update will be in 15 minutes

    provider

  4. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-49d09c7550

Is CloudBees still down?

No, this incident was resolved 2021-09-28 16:18 UTC. For CloudBees's live state, see https://down.guide/jenkins.

How long did it last?

13m, from 2021-09-28 16:04 UTC to 2021-09-28 16:18 UTC, by the times CloudBees posted.

What was affected?

CloudBees named Authentication in eu, us.

What caused it?

CloudBees hasn't published a root cause. If it does, it shows here.

Where does this come from?

CloudBees's official status page, https://www.cloudbeesstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.