# Auth0 outage

- Provider: [CloudBees](https://down.guide/jenkins)
- Level: confirmed
- Impact: Major outage
- lasted 13m
- started 2021-09-28 16:04 UTC
- Authentication
- eu, us
- id: DWN-49d09c7550
- Official page: https://stspg.io/1pqmm39p6wrq

## Updates from CloudBees
### 2021-09-28 16:04 UTC: investigating
Investigating elevated login error rate

### 2021-09-28 16:09 UTC: investigating
We are continuing to investigate this issue.

### 2021-09-28 16:10 UTC: investigating
EU is recovering and error rates are less than 1%. US-1 is still experiencing partial outage. Our team is working on mitigation actions and estimated time for resolution. We apologize for the impact this is having on you and your users. Next update will be in 15 minutes

### 2021-09-28 16:18 UTC: resolved
This incident has been resolved.

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