# Failures on User Login

- Provider: [CloudBees](https://down.guide/jenkins)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 4m
- started 2022-11-11 13:48 UTC
- Zendesk, app.cloudbees.com
- id: DWN-4de3a896d4
- Official page: https://stspg.io/fhvqlxgndpz7

## Updates from CloudBees
### 2022-11-11 13:48 UTC: investigating
We have noticed sporadic failures in user login to our website app.cloudbees.com and Zendesk. Other apps such as app.rollout.io do not seem affected, but we're determining the extent of this issue.

### 2022-11-11 13:53 UTC: investigating
We are continuing to investigate this issue.

### 2022-11-11 14:39 UTC: monitoring
We have identified the source of the issue and resolved it. User login is back to stable behavior, and currently monitoring before closing the incident.

### 2022-11-11 14:52 UTC: resolved
All systems healthy again, and this incident is now resolved.

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