# Multiple systems not responding properly

- Provider: [CloudBees](https://down.guide/jenkins)
- Level: confirmed
- Impact: Operational
- lasted 2h 17m
- started 2020-07-17 21:32 UTC
- Zendesk
- id: DWN-71f8659336
- Official page: http://stspg.io/mj9kd04s02s8

## Updates from CloudBees
### 2020-07-17 21:32 UTC: investigating
We are investigating an issue on several CloudBees systems that seems related to a ZenDesk / CloudFlare issue that is not being reported by them yet.
This is a developing situation.

### 2020-07-17 21:39 UTC: monitoring
Our monitoring systems show that all impacted services have recovered. We will continue to monitor this situation.

### 2020-07-17 23:49 UTC: resolved
All services are operational and stable.
The root cause has been identified as a CloudFlare service interruption - https://www.cloudflarestatus.com/incidents/b888fyhbygb8
We have updated our status page note our support email address in the event our ZenDesk hosted site is not available.

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