# Unable to login to CloudBees Feature Management

- Provider: [CloudBees](https://down.guide/jenkins)
- Level: confirmed
- Impact: Major outage
- lasted 5h 23m
- started 2022-11-17 09:20 UTC
- id: DWN-e3d44da765
- Official page: https://stspg.io/qrqlsz61b6f6

## Updates from CloudBees
### 2022-11-17 09:20 UTC: investigating
We are aware of a problem logging into CloudBees Feature Management and are investigating the cause.
Flag use by SDK and delivery of your targeting is unaffected.

### 2022-11-17 09:24 UTC: investigating
The CloudBees Feature Management API is operating normally.
Whilst the web interface is unavailable, you can continue to make updates to Flags using the API: https://docs.cloudbees.com/docs/cloudbees-feature-management-rest-api/latest/introduction

### 2022-11-17 09:59 UTC: investigating
On further investigation, some API requests are failing. We are continuing to investigate the cause and identify a solution!

### 2022-11-17 10:34 UTC: identified
We have identified some connectivity (DNS) errors in our infrastructure and are working on a fix for this.

### 2022-11-17 11:28 UTC: monitoring
We have found the cause of the connectivity problems and applied a fix. The web interface and API are fully functional again and we will continue to monitor.

### 2022-11-17 14:43 UTC: resolved
This incident has been resolved.

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