# JFrog Cloud Platform outage affecting subset of customers in AWS US West region

- Provider: [JFrog](https://down.guide/jfrog)
- Level: confirmed
- Impact: Degraded
- lasted 19h 26m
- started 2026-05-20 10:35 UTC
- Artifactory, Security - Xray, Security - JAS +7
- us
- id: DWN-672c841ede
- Official page: https://stspg.io/xqx9sgfjkdkc

## Updates from JFrog
### 2026-05-20 10:35 UTC: identified
JFrog Engineering Team is investigating a network issue which impacted a subset of customers in AWS US West region
The services are being recovered

### 2026-05-20 11:01 UTC: monitoring
The network issue has been resolved & all the customers' services have been recovered. 
JFrog Engineers are continuing to monitor the service stability.

### 2026-05-21 06:01 UTC: resolved
This incident has been resolved.

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