# Forge custom fields are not getting created

- Provider: [Jira](https://down.guide/jira)
- Level: confirmed
- Impact: Degraded
- lasted 4h 57m
- started 2026-05-20 09:17 UTC
- Viewing content, Create and edit, Authentication and User Management +8
- id: DWN-4661215529
- Official page: https://stspg.io/g3krb5zbwt07

## Updates from Jira
### 2026-05-20 09:17 UTC: investigating
Users are reporting an issue with Forge custom fields not getting created on Jira work items page, after deploying an application. 
Our teams are investigating the issue and more updates will be shared within next 2 hour or sooner.

### 2026-05-20 11:20 UTC: investigating
Our teams are actively working on the identifying the root cause and we will provide an update within 3 hours, or sooner if there is any significant progress. Thank you for your patience.

### 2026-05-20 12:06 UTC: identified
Our teams have identified the root cause and are in process of deploying a fix. We will share further updates in next 3 hours, or sooner if we have any meaningful developments to report.
The impact is limited to new deployments with Forge custom fields on Jira work items, however existing deployments with custom fields are running without any issues.

### 2026-05-20 14:14 UTC: resolved
The root cause has been identified and a fix has been applied.
Full service restoration has been completed.

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