# Degraded performance of Jira, JPD, and JSM in eu-west-1

- Provider: [Jira](https://down.guide/jira)
- Level: confirmed
- Impact: Degraded
- lasted 1h 30m
- started 2026-01-28 18:12 UTC
- Viewing content, Create and edit, Authentication and User Management +8
- eu, eu-west-1
- id: DWN-8ac96ccae9
- Official page: https://stspg.io/l5d74zksjl6p

## Updates from Jira
### 2026-01-28 18:12 UTC: identified
We are actively investigating an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view.  We will share updates here in one hour or as more information becomes available.

### 2026-01-28 18:50 UTC: identified
We are continuing to investigate an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view.  We will share updates here in one hour or as more information becomes available.

### 2026-01-28 19:42 UTC: resolved
On Jan 28, 2026, Jira, Jira Product Discovery, and Jira Service Management users in eu-west-1 region may have experienced delays in viewing recently submitted updates on the web page and/or mobile apps. Updates continued to process successfully during the incident.  There are no actions needed from customers.  The issue has now been resolved, and the service is operating normally for all affected customers.

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