# Automation events delayed for some customers in the APAC region

- Provider: [Jira](https://down.guide/jira)
- Level: confirmed
- Impact: Partial outage
- lasted 53m
- started 2026-03-10 00:06 UTC
- Viewing content, Create and edit, Authentication and User Management +8
- apac
- id: DWN-f291d84db1
- Official page: https://stspg.io/8w1wp4c5w8qd

## Updates from Jira
### 2026-03-10 00:06 UTC: investigating
We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.

### 2026-03-10 00:15 UTC: identified
Our team has now identified the cause of this issue relating to delayed automation events and has put a hotfix in place to help restore automation performance. We will continue to monitor performance as the backlog of issues is now being processed.

### 2026-03-10 00:51 UTC: monitoring
The performance degradation of automations has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.

### 2026-03-10 00:59 UTC: resolved
On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers.

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