# Degraded performance of Cloud Products when selecting users or teams - Provider: [Jira](https://down.guide/jira) - Level: confirmed - Impact: Degraded - lasted 19h 41m - started 2026-02-19 16:44 UTC - Viewing content, Create and edit, Authentication and User Management +8 - id: DWN-f2d86f7a5b - Official page: https://stspg.io/20v3sjq49703 ## Updates from Jira ### 2026-02-19 16:44 UTC: investigating We are actively investigating reports of performance degradation affecting the ability to select users and teams in specified fields on certain sites. We will share updates here as more information is available. ### 2026-02-19 17:14 UTC: investigating We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience inability to select users and teams in specified fields on certain sites. We will continue to share additional updates here as more information is available. ### 2026-02-19 17:34 UTC: identified Mitigation is progressing, and user experience is returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites. ### 2026-02-19 18:56 UTC: identified We continue to make progress on full mitigation, and more users should see experience returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites. We will continue to share additional updates here as more information is available. ### 2026-02-19 21:04 UTC: identified Several regions have fully recovered, and the team continues to diligently work on full mitigation. Some affected users may experience inability to select users and teams in specified fields on certain sites. We anticipate next update to be posted in approximately 8 hours. ### 2026-02-20 02:52 UTC: identified Our team has identified components of Jira Service Management that are also impacted by this incident and we have updated our notifications here appropriately. We anticipate our next update to be posted within 8 hours, as our team continues working with urgency towards mitigation of this issue. ### 2026-02-20 04:14 UTC: identified Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours as we continue our investigation. ### 2026-02-20 07:13 UTC: identified We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress. ### 2026-02-20 12:26 UTC: identified We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress. ### 2026-02-20 12:26 UTC: resolved This issue has been resolved and all services are functional. From the builder: does your app depend on Jira? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=jira) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Jira. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-f2d86f7a5b), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.