# Degraded Directory Insights

- Provider: [JumpCloud](https://down.guide/jumpcloud)
- Level: confirmed
- Impact: Degraded
- lasted 39m
- started 2025-07-24 10:14 UTC
- Directory Insights - US Region
- us
- id: DWN-065cbb9ba5
- Official page: https://stspg.io/fclxq17v44sj

## Updates from JumpCloud
### 2025-07-24 10:14 UTC: investigating
We're investigating reports of an issue with JumpCloud's Directory Insights Service not populating events in the Admin Portal. We are investigating the cause of the issue currently, and will update the status once resolved.

### 2025-07-24 10:36 UTC: monitoring
A fix has been implemented and we are monitoring the results. Directory Insights Service is now fully operational.

### 2025-07-24 10:53 UTC: resolved
A partial outage of JumpCloud's Directory Insight Service not populating events at the Admin Portal, is now resolved All operations have returned to normal, and the issue is currently considered resolved.

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